Privacy Policy

Reachvel (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information with transparency, integrity, and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.reachvel.com), use our services, or interact with us in any capacity.

By accessing or using our services, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy. If you do not agree with the terms herein, please discontinue use of our services immediately.

2.1 Information you provide directly

We collect personal information that you voluntarily provide to us when you:

• Register for an account or subscribe to our services
• Submit inquiries, contact forms, or support requests
• Engage in business transactions or sign service agreements
• Participate in surveys, feedback forms, or promotional activities
• Correspond with us via email, phone, or other communication channels

This may include: full name, email address, phone number, company name, billing address, payment details, and any other information you choose to share.

2.2 Information collected automatically

When you access our website or services, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring URLs and exit pages
• Device identifiers and cookie data

2.3 Information from third parties

We may receive information about you from third-party sources such as business partners, analytics providers, social media platforms, and publicly available databases, in accordance with applicable laws and their respective privacy policies.

We use the information we collect for the following lawful purposes:

• Delivering, operating, and improving our products and services
• Processing transactions and managing billing and contracts
• Providing customer support and responding to inquiries
• Communicating service updates, security alerts, and administrative notices
• Sending marketing communications (where consent has been obtained)
• Analyzing usage patterns to enhance user experience and service quality
• Complying with legal obligations, regulations, and contractual commitments
• Detecting, preventing, and addressing fraud, abuse, and security incidents
• Conducting research and development for new features and services

For users in the European Economic Area (EEA), United Kingdom, and other jurisdictions with similar legislation, our processing of personal data is based on one or more of the following legal grounds:

• Contractual necessity — to perform a contract you have entered into with us
• Legitimate interests — to operate our business, prevent fraud, and improve our services, provided these interests are not overridden by your rights
• Consent — where you have given us explicit permission for specific processing activities
• Legal obligation — to comply with applicable laws and regulatory requirements

5.1 Service providers

We engage trusted third-party service providers who perform functions on our behalf, including cloud hosting, payment processing, analytics, email delivery, and customer support tools. These providers are contractually obligated to maintain the confidentiality and security of your information and may only use it for the specific purposes we authorize.

5.2 Business transfers

In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify affected users prior to any such transfer.

5.3 Legal requirements

We may disclose your information if required by law, court order, or governmental authority, or where we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

5.4 Aggregate & anonymised data

We may share anonymised, aggregated, or de-identified data — which cannot reasonably identify you — for research, analytics, marketing, and business development purposes.

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience and gather usage insights. You may control or disable cookies through your browser settings; however, doing so may affect the functionality of certain features. Our cookie usage includes: essential cookies (required for site operation), performance cookies (analytics and optimisation), functional cookies (personalisation), and targeting cookies (where consent is obtained for marketing purposes).

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Retention periods are determined by the nature of the data, the purpose of collection, and applicable legal or regulatory obligations. Upon expiry of the applicable retention period, data is securely deleted or anonymised.

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include encryption in transit and at rest, access controls, regular security assessments, and employee training. While we employ robust security measures, no transmission over the internet or electronic storage method is 100% secure. We cannot guarantee absolute security, but we are committed to promptly notifying affected individuals in the event of a data breach as required by applicable law.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access — to obtain confirmation of whether we process your data and receive a copy
• Right to Rectification — to correct inaccurate or incomplete personal data
• Right to Erasure — to request deletion of your personal data under certain conditions
• Right to Restriction — to restrict how we process your data in certain circumstances
• Right to Data Portability — to receive your data in a structured, machine-readable format
• Right to Object — to object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent — at any time, where processing is based on consent
• Right to Lodge a Complaint — with the relevant data protection authority in your jurisdiction

To exercise any of these rights, please contact us at privacy@reachvel.com. We will respond within the timeframes required by applicable law (typically 30 days).

Reachvel operates globally. Your information may be transferred to, stored, and processed in countries other than your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction. Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses, data processing agreements, or reliance on adequacy decisions.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data without parental consent, we will take steps to delete such information promptly. If you believe we may have inadvertently collected information from a minor, please contact us immediately.

Our website and services may contain links to third-party websites, integrations, or platforms. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their practices and assume no responsibility for their content or data handling.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. We will notify you of material changes by posting the updated Policy on our website with a revised effective date, and — where appropriate — by direct notification via email. Your continued use of our services after the effective date constitutes your acceptance of the revised Policy.